Brand Rules

• On-time (±10 minutes)
• Clean uniform + ID visible
• Respect privacy (no photos unless instructed)
• Checklist before memory
• Fix before leaving

Safety & Chemicals

• Gloves always; mask for dust/bathrooms
• Use wet floor sign when mopping
• Never mix: bleach + descaler, bleach + ammonia
• Ventilate kitchen/bathroom during strong cleaning
• Report damage/incidents immediately

Includes

• Dust reachable surfaces
• Kitchen counter + sink
• Bathroom sanitation (toilet, sink, mirror, quick shower wipe)
• Vacuum + mop floors
• Light tidy (restore items neatly)
• Trash empty / liner if provided

Tools (Minimum)

• Uniform + ID, gloves
• Vacuum, mop + bucket
• Microfibers (clean)
• Surface cleaner + disinfectant
• Glass cleaner + dry cloth
• Wet floor sign, checklist

What’s Extra vs Standard

• Skirting boards + edges detail wipe
• Bathroom descaling (faucets, glass, tiles)
• Kitchen degrease (backsplash, stove zone)
• Door frames/handles/switches full wipe
• Tracks/frames (inside, reachable)
• Behind/under light movable furniture (safe)

Tools (Deep Kit)

• HEPA vacuum + crevice tool
• Extra microfibers (more rotation)
• Degreaser (kitchen safe)
• Mild descaler (bathroom safe)
• Non-scratch pads / soft brush
• 2-bucket mop preferred

Includes / Inspection Extras

• Inside cupboards/cabinets (empty only)
• Inside drawers (empty only)
• Window frames + interior glass (reachable)
• Window & balcony door tracks (inside)
• Skirting boards + edges
• Touchpoints: handles, switches, remotes
• Appliance exteriors fingerprint-free
• Balcony/terrace sweep (if included)
• Optional: fridge interior (empty + requested)

Limassol Rules / Tools

• Sea air haze: polish glass
• Hard-water marks: dry polish chrome
• Sand/dust: vacuum first, then mop
• HEPA vacuum + crevice tools
• Extra microfibers
• Glass cleaner + dry polish cloth
• Mild descaler + degreaser
• Soft brush for tracks
• 2-bucket mop preferred

Mandatory PPE & Tools

• Mask + gloves (eye protection recommended)
• Clean HEPA vacuum + attachments
• Many microfibers (rotate frequently)
• Neutral surface cleaner
• Glass kit + dry polish cloth
• Soft brush for tracks/edges
• Plastic scraper (light stickers only, authorized)

Main Risks

• Wet-cleaning too early (creates dust mud)
• Scratching new glass/chrome/stone
• Smearing dust with dirty cloth
• Not vacuuming skirting lines

Turnover Includes

• Standard cleaning
• Bed reset with fresh linens (if provided)
• Bathroom hotel sanitation
• Kitchen surface reset
• Trash removal
• Inventory check (basic)
• Photo proof for host

Arrival Steps

• Arrive after checkout window
• Confirm property vacant
• Ventilate briefly (if allowed)
• Remove trash first
• Strip used linens (separate)
• Wet floor sign ready

Includes

• Desks/surfaces dusting (external)
• High-touch disinfection (handles, switches)
• Bins emptied + liners
• Pantry surface cleaning
• Restroom sanitation
• Vacuum + mop floors
• Reception/entry presentation

Limassol Notes

• Coastal sand: vacuum entry mats daily
• Sunlight shows partition streaks: polish glass carefully
• Hard water spots in pantry: dry polish faucets

Tools

• Squeegee (clean rubber)
• Glass-dedicated microfibers
• Glass solution (spray/bucket)
• Soft brush for tracks
• Step ladder (trained only)

Safety

• No unsafe climbing
• Ladder only stable + trained
• Be careful near balconies/open windows
• Use wet floor sign if needed

Includes

• Backsplash + stove zone degrease
• Hood exterior wipe (filter if removable + approved)
• Cabinet doors/edges/handles degrease
• Sink descale + polish
• Appliance exterior detailing
• Floor degrease + mop (rinse pass)

Tools

• Food-safe degreaser
• Neutral surface cleaner
• Mild descaler (sink/faucet)
• Non-scratch pads
• Multiple microfibers
• Mop + bucket, wet floor sign

Includes

• Toilet deep sanitation (inside + outside)
• Sink/faucet/drain cleaning + descaling
• Shower glass/tiles/corners descaling
• Mirror streak-free polish
• Touchpoint disinfection
• Floor sanitation + rinse mop

Tools

• Heavy gloves + mask
• Bathroom-only microfibers
• Toilet brush
• Mild descaler (acid-safe)
• Disinfectant + neutral cleaner
• Non-scratch pads, mop + bucket

Mandatory (Always)

• Uniform + ID, gloves, mask (dust/bathrooms)
• Microfibers (minimum 8): glass-only, kitchen, bathroom, general
• Surface cleaner, disinfectant, glass cleaner
• Scrub pads (non-scratch), soft brush
• Trash bags + spare bin liners
• Checklist + pen (or phone checklist)

Job-Type Add-ons

• Deep/Move-out: degreaser, mild descaler, extra cloth rotation
• Post-construction: HEPA vacuum, mask, extra cloths (dust control)
• Windows: squeegee, dedicated glass cloths, ladder (trained only)
• Airbnb: linen bags, inventory sheet, presentation items

Core Categories (Use Case)

• Neutral cleaner: daily surfaces, floors (safe default)
• Disinfectant: touchpoints, bathrooms (follow dwell time)
• Degreaser: kitchen grease zones (rinse + dry finish)
• Mild descaler: limescale on chrome/glass (rinse + dry polish)
• Glass cleaner: glass/mirrors only (final dry cloth)

Label + Control

• All bottles must be labeled (product + date + who mixed)
• Use correct dilution (too strong damages surfaces)
• Ventilate for strong products
• Rinse after degreaser/descaler where needed
• Dry polish chrome/glass to prevent water spots

Non-Negotiables

• Separate clean vs used linens (different bags)
• Count sets (bed sheet + duvet cover + pillowcases)
• Never place clean linen on the floor
• Report missing/damaged linen immediately

Hotel Presentation

• Bed centered, corners aligned
• Pillows aligned; no wrinkles on top cover
• Towels folded consistently (same style every time)
• Bathroom looks “fresh and bright” under light

Minimum Photo Set (If Contracted)

• Kitchen overview (clean counters + sink)
• Bathroom overview (toilet + sink + mirror)
• Bedroom bed setup (hotel look)
• Living area overview (tidy + floors)
• Any “problem area” after fixed (stain/scale/grease)

How to Shoot

• Wide-angle, clean framing
• Good light; avoid harsh glare on glass
• Show results, not personal items
• Send to approved channel only (WhatsApp group / app)

Immediate Actions

• Stop work on that area
• Make the area safe (remove sharp pieces, isolate hazard)
• Take clear photos (only the incident area)
• Notify supervisor/ops immediately
• Write short facts: what, where, when, how

Do NOT

• Do not attempt aggressive repair without approval
• Do not blame the client
• Do not argue on-site
• Do not continue if safety risk exists

20-Point Final Check (Quick)

• Entry/Reception looks clean and welcoming
• Bins emptied; liners correct
• Switches/handles wiped
• Visible dust removed (finger-swipe test)
• Kitchen sink + faucet polished
• Countertops clean (no crumbs)
• Stove zone looks clean (no grease feel)
• Bathroom toilet in/out clean
• Bathroom sink + mirror streak-free
• Shower corners clean; no hair visible
• Glass/doors streak-free under angle
• Skirting edges clean (no dust line)
• Floors vacuumed (edges included)
• Floors mopped (no streaks/slip)
• Items returned neatly
• No chemical smell (neutral fresh)
• No tools/cloths left behind
• Photos taken if required
• Client walk-through offered
• Lock/keys handled correctly

Pass Rule

• Pass: All critical areas OK + client satisfied
• Rework: Any streaks, sand, odor, visible dust → fix immediately
• Escalate: Permanent stains/damage or safety issues

Lockbox SOP (Arrival → Departure)

1. Confirm address + lockbox location from the job note.
2. Stand close, shield the keypad with your body (privacy).
3. Open → take key → close lockbox immediately.
4. Test the key quickly (door opens) then keep it with you.
5. After cleaning: return key → close lockbox → scramble code.
6. Take a photo of closed lockbox (no code visible) for proof.

Key Pickup / Drop SOP (Concierge / Office / Client)

• Record: date/time, property, key-tag ID, who handed it, who received it.
• If a lockbox exists: confirm lockbox is usable before leaving pickup point.
• On drop: confirm door is locked + key returned; send confirmation message.
• Never hand keys to unknown people (guests/strangers) unless instructed by Ops.

Lost Key / Lock Failure (Emergency)

• Stop work and inform Ops immediately.
• Share last known time/location and who had the key.
• Take photos (door/lockbox condition) and wait for instruction.
• Do not “guess” codes or force locks. Safety + liability first.

End-of-Job Access Check

• All windows closed (unless instructed).
• Door locked; key returned (lockbox/holder).
• Photos: entrance + lockbox closed.
• Report any unusual access issue to Ops.

Marble (Natural Stone) — High Risk

• Safe: pH-neutral stone cleaner, damp microfiber, dry buff.
• Avoid: vinegar, strong acids, bleach, abrasive pads (etching).
• Stains: water rings, soap film. Use gentle cleaner + dry.

Granite (Sealed Stone)

• Safe: neutral cleaner, mild degreaser (light), microfiber.
• Avoid: harsh acids; long dwell time of strong chemicals.
• Stains: oil/grease—use mild degreaser, rinse, dry.

Stainless Steel

• Safe: mild degreaser, glass cleaner, dry microfiber, go with grain.
• Avoid: abrasive pads, chlorine bleach (pitting).
• Finish: final dry polish to remove fingerprints.

Glass & Mirrors

• Safe: glass cleaner, squeegee, dry microfiber.
• Avoid: dirty cloths, over-spraying edges (drips).
• Check: sunlight angle for streaks.

Wood (Varnished / Laminate)

• Safe: slightly damp microfiber, mild neutral cleaner, dry immediately.
• Avoid: soaking water, strong solvents, rough scrubbing.
• Stains: coffee/tea—spot-clean then dry.

Quick Stain Triage

• Grease: mild degreaser → wipe → rinse → dry.
• Limescale: approved descaler (not on marble) → rinse → dry.
• Mould: ventilation + targeted cleaner → wipe → dry; report heavy mould.
• Rust: do not scratch; report if severe.